Often times, when submitting a support ticket or support request to a site, there is important information that needs to be included. Pictures, videos, log files, public certificates, and more can all be extremely useful in explaining the situation, and can very often help to more quickly reach a resolution for your issue.
Unfortunately, many ticketing systems will strip attached files from emails for a variety of reasons. In other instances, the file you need to upload may be too large to email, too large for the ticketing system, or even perhaps a prohibited file type.
ShareByLink is a straightforward and private way to attach files to a support ticket. Using our secure web tool or Windows desktop app, simply upload your your file, and then paste the Sharing Link into the text of your ticket.
Simon Lightstone is a programmer, blogger and contributor to the ShareByLink project.